Game Crashes Before Loading Screen

Gaming on a laptop.

Windows 24H2
RTX 5080 Mobile
Intel 275 HX

I get a black screen for maybe 10 seconds and I can see and move the game's custom cursor, but always crashes before anything else happens.

Dump shows exception code 0xc0000005 - The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

No config file is generated, the standalone installer also does not work. "Disconnected from patching server before..."

Issue persists despite validating files.

This has been a problem since the 22nd, which is when I first installed the game.


"


Name
PoE-1746074210-12116.dmp
User

Area

Seed

Build
poe2_production tags/4.2.0g 271041
OSBits
Windows 11 Build 26100 VRM 319/2867/4096
CPUBrand
Intel(R) Core(TM) Ultra 9 275HX
ExtraData

Driver
0.0.0.0
GPUName
Intel(R) Graphics - Generic PnP Monitor
VRAM
319/2867/4096
Exception

最後に Lockermanwolf#0154 が 2025/05/01 0:49:22 に編集
最後にスレッドがバンプされた時間 時刻 2025/05/18 10:17:09
Latest patch is being rolled back, hence being unable to connect to patching server.

It looks like your laptop has onboard graphics that the game is trying to use. Once the game servers are back online, can you get into Options and check?
😹😹😹😹😹
I do not and will not use TFT.
Gaming Granny :D
🐢🐢🐢🪲🪲🪲
@xjjanie.bsky.social
最後に xjjanie#4242 が 2025/05/01 0:51:59 に編集
I just got done installing through the standalone installer, and it doesn't crash on startup like the steam version does.

The standalone was also set to my discrete gpu when I checked.

I'm not able to get into the steam version at all to check the settings, despite there now being a fully populated config file.

I also noticed with the standalone version there's a cutscene/splash screen before getting to the cogs. On the steam version I get nothing - just a movable cursor before it crashes with the same error code.

"

Name
PoE-1746132586-6276.dmp
User
<this time it has my email>
Area

Seed

Build
poe2_production tags/4.2.0f 270266
OSBits
Windows 11 Build 26100 VRM 0/0/0
CPUBrand
Intel(R) Core(TM) Ultra 9 275HX
ExtraData

Driver
0.0.0.0
GPUName
Intel(R) Graphics - Generic PnP Monitor
VRAM
0/0/0
Exception


Name
PoE-1747577037-12280.dmp
User

Area

Seed

Build
poe2_production tags/4.2.0h 272239
OSBits
Windows 11 Build 26100 HWS- VRM 319/2867/4096
CPUBrand
AMD Ryzen 7 7800X3D 8-Core Processor
ExtraData

Driver
32.0.21001.9024
GPUName
AMD Radeon(TM) Graphics - Generic PnP Monitor
VRAM
319/2867/4096
Exception



Having the same issue now. Never had yn problem before, but now since like the last 3-4 weeks I can´t get into the game at all. Black - No cutscene/spaslh - crash.

Dump file has this error:
"The thread tried to read from or write to a virtual address for which it does not have the appropriate access."

I don´t have problems with any other games. I tried reinstalling etc.

Anyone idea how to fix?

Edit:
"GPUName
AMD Radeon(TM) Graphics - Generic PnP Monitor"

it seems that it is trying to use the onboard graphicscard, and not my

"adapter_name=AMD Radeon RX 7900 XT" as statet in the "poe2_production_Config.ini"


Edit2 FIXED:
Thats exactly what is happening. After I disabled the wrong graphics adapter in the windows device manager it worked again.
So there seems to be an issue with Poe2 using the wrong graphics card, and not the one in the settings?
最後に Probert1096#0556 が 2025/05/18 10:22:54 に編集

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