Random Client Crashes / Freezes – Logs Included

Hello GGG Support Team,

I am experiencing completely random client crashes that always follow the same pattern.

The game freezes, and Windows shows the message “The program is not responding. Do you want to wait for the program to respond?”
If I click “Wait”, the game sometimes recovers: first the screen turns black, then the Grinding Gear Games loading animation appears, and after that the game continues to work normally.

However, in some cases the game crashes completely and closes.

Below are the log entries that were written/created during the last crash:

2025/12/20 23:08:46 640119515 e0a4d558 [CRIT Client 12760] [D3D12] Device Removed. Reason: 0x887a0005
2025/12/20 23:08:46 640119515 62858696 [INFO Client 12760] [RENDER] Restarting device
2025/12/20 23:08:46 640119515 b335e0c2 [INFO Client 12760] [RENDER] Stopping device
2025/12/20 23:08:46 640119578 3a81fd40 [DEBUG Client 12760] [WINDOW] TriggerDeviceDestroyed
2025/12/20 23:08:46 640119609 5219671d [DEBUG Client 12760] [ENTITY2] Regather Pass Types
2025/12/20 23:08:46 640119750 5219675b [DEBUG Client 12760] [ENTITY2] Regather Object Types

Thank you for your help.

Best regards,
xFreal