Account banned for using Logitech G HUB. Allowed in POE1 but NOT POE2?

This morning my other account for POE2 early access was banned for using 3rd party software which I suspect the only 3rd party software installed for playing games is the Logitech G HUB for my G502 mouse.

I used this G502 because it has the necessary enough mouse buttons and ergonomically easy access for this type of gaming. All I have to do is just key binding it to the mouse.

POE1 was one of the listed games supported in the GHUB for this mouse and it was easy to assign keys. However, it is not the same for POE2. There are no key bindings available for keys in G HUB such as CTRL T, CTRL Q, CTRL R & CTRL E unless you do it as macro by combining CTRL key respectively. This is not for playing it unfairly by cheating or automating the moves like combining 2, 3 or more game moves with one click of a mouse button. I may have done it wrong or I was not supposed to do so for POE2.

I did the same for all the games that I play such as Diablo 4, Star Citizen & etc. and never had any issue/problems with Logitech GHUB. I use GHUB & G502 alot not just for gaming but for work too.

I have already emailed support and appeal the ban but still no news at all.

I was really excited to start playing POE2 again and just started with the end game mappings but now it looks like I'll be playing other games first than this game then.

Frustrated? Definitely a Yes! The game access is bought and not FREE.

Other 3rd party software that I use while gaming POE2; Corsair's ICUE for the Headphones, NVIDIA apps, Discord, soundswitcher, Microsoft Edge for Youtube music and sometimes Cloudflare WARP when POE2 game server lags.

I'm just venting my frustration here while dealing with the aftermath of stroke, kidney deterioting issue (3rd stage now) and recuperating at the same time at home. Playing games are just to take things out of my mind and hoping to die peacefully.

If you or any other Dev/Support guys are reading this post, the said account name is Uruz00Seven#1478 . Email sent but no news at all.

Love the game and challenges but just don't love this kind of a issue.

This is unacceptable, GGG.

Any news on this case ?

While I agree that it is dumb to ban someone for a keymap software that is STANDARD in industry, I must point that you do not need it. You can remap POE2 skills to each button without the external tool. I also use a 9 button mouse and I map each one on the option screen.

Games in general dont like using macros. Some builds are already 1-tap = whole screen dead (check the other thread here), so why bother using macros on G502 ?
I have the same mouse, and do not use any macros. its not neccesseray.

Question is:
Did you get permabanned ? Did you get any previous warning ?
Gaming companies hardly permaban on first try, until its 100% cheating/abusing mechanics.

Hum yes, I'm using this as well.
Not using any crazy macros or anything, mostly just to get additional mouse buttons.
Can we actually get banned for this ?!
Probably shouldn't admit to it over here then, but I'd like to know

I mean FFS this is (mostly) a non-competitive single player game, not being allowed extra programable mouse button under threat of perma-ban ? Are we being serious here ?

There's no way to know why OP got banned and he doesn't know it either.

GGG won't say anything about how they ban and what 3rd party tools they see as being problematic ect. I doubt they would ban someone for using a mouse tool, but I wouldn't say it's impossible either.

If u don't want to take a risk, only run tools u absolutely need while playing PoE. Tools than can run macros and stuff might get u flagged, who knows.

Btw. not sure how it works with Logitech peripherals, but my Roccat mouse for example uploads all bindings into the mouse, so I only need to run the tool once and never have to load it during gameplay.

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LFA01#0120 が発言:

Hum yes, I'm using this as well.
Not using any crazy macros or anything, mostly just to get additional mouse buttons.
Can we actually get banned for this ?!
Probably shouldn't admit to it over here then, but I'd like to know

I mean FFS this is (mostly) a non-competitive single player game, not being allowed extra programable mouse button under threat of perma-ban ? Are we being serious here ?

You do not need it. The game already supports infinite mouse buttons. GO tot he input on options. You can change the skillt rigger that comes for Ctrl-T for example, to be triggered by button 11. No need of macros at ALL in the game to have more buttons.

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Urza_Mechwalker#7393 が発言:

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LFA01#0120 が発言:

Hum yes, I'm using this as well.
Not using any crazy macros or anything, mostly just to get additional mouse buttons.
Can we actually get banned for this ?!
Probably shouldn't admit to it over here then, but I'd like to know

I mean FFS this is (mostly) a non-competitive single player game, not being allowed extra programable mouse button under threat of perma-ban ? Are we being serious here ?

You do not need it. The game already supports infinite mouse buttons. GO tot he input on options. You can change the skillt rigger that comes for Ctrl-T for example, to be triggered by button 11. No need of macros at ALL in the game to have more buttons.

I'm not sure how you are doing this but as far as I'm concerned poe 2 (like basically all other games) does not support mouse buttons past M5

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LFA01#0120 が発言:

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Urza_Mechwalker#7393 が発言:

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LFA01#0120 が発言:

Hum yes, I'm using this as well.
Not using any crazy macros or anything, mostly just to get additional mouse buttons.
Can we actually get banned for this ?!
Probably shouldn't admit to it over here then, but I'd like to know

I mean FFS this is (mostly) a non-competitive single player game, not being allowed extra programable mouse button under threat of perma-ban ? Are we being serious here ?

You do not need it. The game already supports infinite mouse buttons. GO tot he input on options. You can change the skillt rigger that comes for Ctrl-T for example, to be triggered by button 11. No need of macros at ALL in the game to have more buttons.

I'm not sure how you are doing this but as far as I'm concerned poe 2 (like basically all other games) does not support mouse buttons past M5

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